- Full Text
- Rule 1: Definitions
- Rule 2: Standard Format of Electronic Rules
- Rule 4: Restricted Items
- Rule 5: Application of Tariff
- Rule 6: Classes of Service
- Rule 10: Special Airport Lounge Facilities
- Rule 25: Refusal to Transport - Limitations of Carrier
- Rule 35: Passenger Expenses En Route
- Rule 40: Taxes
- Rule 45: Administrative Formalities - Passports, Visas, and Tourist Cards
- Rule 55: Liability of Carriers
- Rule 56: Service Animals
- Rule 60: Reservations
- Rule 65: Tickets
- Rule 76: Returned Check Charge
- Rule 80: Revised Routings, Failure to Carry, and Missed Connections
- Rule 85: Schedules, Delays, and Cancellation of Flights
- Rule 87: Denied Boarding Compensation
- Rule 90: Refunds
- Rule 95: Amenities/Services for Delayed Passengers
- Rule 97: Acceptance of Baggage
- Rule 100: Conditions and Charges for Acceptance of Special Items
- Rule 105: Acceptance of Pets and Animals
- Rule 110: Checked and Carry-On Baggage
- Rule 115: Baggage Allowance
- Rule 123: Excess Baggage Charges
- Rule 125: Excess Value Charges for Baggage
- Rule 130: Fares
- Rule 135: Stopovers
- Rule 140: Routings
- Rule 200: Acceptance of Children
- Rule 500: Passengers On Stretchers
A. GUESTS WITH DISABILITIES
1. Acceptance of Carriage. We will make every effort to accommodate any qualified individual with a disability and we will not refuse to transport you solely based upon your disability, except for valid safety and other reasons, or as required by Government Laws.
2. When Advance Notice Is Required. In certain situations, we require that you notify our reservations department not later than forty-eight (48) hours prior to your flight, and that you check in at our ticket counter not later than one hour prior to the minimum check in time for your flight. Following are some examples of situations that require this advance notice:
a. When you are traveling in a stretcher or with an incubator.
b. When you are bringing on board a respirator, ventilator, CPAP machine, or portable oxygen concentrator for use during your flight.
c. When you are traveling as part of a group with ten (10) or more guests with disabilities.
d. If hazardous materials packaging for your batteries or other assistive devices is required.
e. Transporting your Support Animal in the cabin.
f. Transporting your Service Animal in the cabin on any flight segment scheduled to take eight (8) hours or more.
g. Transporting your electric wheelchair on any aircraft operated by ‘Ohana by Hawaiian.
h. If you have both a severe vision and hearing impairment.
NOTE: Stretcher service is only available between Pago Pago International Airport and Daniel K. Inouye International Airport and must be arranged in advance with LBJ Tropical Medical Center and Hawaiian.
3. Self-Assessment of Self Reliance. We will accept your self-assessment indicating that you are self-reliant, and we will not make any assumptions regarding the extent of assistance that you may need to travel. However, we may still determine that a safety assistant is essential for your safety and required for travel as provided in Section (A)(4) of this Rule 8.
If we determine against your self-assessment that a safety assistant is required to accompany you for travel, we will not charge you for that safety assistant. However, the choice of a safety assistant will be in our sole discretion and may even be one of our employees or another guest on the flight, unless we ask you to choose a safety assistant. If we do not ask you to choose a safety assistant and you require a specific person as your safety assistant, you will be charged the applicable adult fare for your safety assistant.
4. When A Safety Assistant Is Required. We will require you to be accompanied by a safety assistant in the following circumstances:
a. You are Traveling in a Stretcher or Incubator. We will require that you are accompanied by a safety assistant when you are traveling in a stretcher or incubator to attend to your in-flight medical needs and assist you in the event of an evacuation.
b. You have a Severe Mental Impairment. We will require that you are accompanied by a safety assistant because of a mental disability if you are unable to comprehend or respond appropriately to safety instructions, including the required safety briefing, from our in-flight personnel.
c. You have a Severe Physical Impairment. We will require that you are accompanied by a safety assistant because of a mobility impairment so severe that you would be unable to assist in your own evacuation from the aircraft.
d. You have Both a Severe Hearing and a Severe Vision Impairment. We will require that you are accompanied by a safety assistant because you have both a severe hearing impairment and a severe vision impairment if you are unable to establish some means of communication with our in-flight personnel that is sufficient to permit the transmission of the required safety briefing.
5. Services We Provide for Guests With Disabilities. If you are a qualified individual with a disability then, upon your request, we will provide you with the following assistance:
a. Assist you in moving from the terminal entrance (or a vehicle drop-off point adjacent to the entrance) through the airport to the gate for a departing flight, or from the gate to the terminal entrance (or a vehicle pick-up point adjacent to the entrance after an arriving flight).
b. Assist you with enplaning, deplaning, making your flight connections, and transportation between gates.
c. Assist you in moving to and from your seat, as part of the enplaning and/or deplaning processes.
d. Assist in your preparation for eating, such as opening any packages and identifying the food being served.
e. Assist you with the use of the on-board wheelchair to enable you to move to and from a lavatory.
f. Assist you in moving to and from the lavatory if you are semi-ambulatory and if it does not involve carrying you.
g. Assist you in loading and retrieving any of your carry-on baggage, mobility aids, and other assistive devices stowed onboard.
h. Escort you and your animal to the animal relief area if you have a Service Animal.
NOTE: CERTAIN EXTENSIVE INFLIGHT SERVICES WILL NOT BE PROVIDED. FOR EXAMPLE:
a. We will not assist you in actual eating.
b. We will not assist you with any elimination functions in the lavatory or at your seat.
c. We will not provide any medical services to you.
B. PORTABLE OXYGEN CONCENTRATOR (POC) FOR USE ON AIRCRAFT. A portable oxygen concentrator, or POC, is a device used to provide oxygen therapy to people that require greater oxygen concentrations than the levels of ambient air. A POC does not contain liquid oxygen.
NOTE: THERE IS A COMPLETE PROHIBITION AGAINST THE TRANSPORT OF ANY PERSONAL OXYGEN SYSTEMS (E.G. BOTTLES, TANKS, ETC.) THAT CONTAIN LIQUID OXYGEN IN THE CABIN OR AS CHECKED BAGGAGE ON-BOARD ANY OF OUR AIRCRAFT.
You may carry a POC on-board for use on flights operated on Hawaiian and ‘Ohana by Hawaiian if you meet all of the following requirements. Any POC for your personal use will not be counted against your carry-on baggage and personal item allowance.
1. Must be FAA Approved. Your POC must be approved by the Federal Aviation Administration (“FAA”) and (i) have the manufacturer’s label attached which includes the following statement in red lettering: “The manufacturer of this POC has determined that this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft” or (ii) appear in the following list of approved POCs for use on aircraft.
• AirSep Focus
• AirSep Freestyle
• AirSep Freestyle 5
• AirSep Lifestyle
• Delphi RS-00400
• DeVilbiss Healthcare iGo
• Inogen One
• Inogen One G2
• Inogen One G3
• Inova Labs LifeChoice
• Inova Labs LifeChoice ActivOx
• International Biophysics LifeChoice
• Invacare Solo 2
• Invacare XPO2
• Oxlife Independence Oxygen Concentrator
• Oxus RS-00400
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics SimplyGo
• SeQual Eclipse
• SeQual eQuinox Oxygen System (Model 4000)
• SeQual Oxywell Oxygen System (Model 4000)
• SeQual SAROS
• VBox Trooper Oxygen Concentrator
2. Notice and Check In Required. You must (i) notify us of your plans to use a POC at least 48 hours prior to the scheduled departure time of the first flight in your itinerary, and (ii) check in for that flight no later than one (1) hour prior to the minimum check in time for your flight.
3. Required Documentation. You must present us with (i) our POC Use form or (ii) a written statement from your physician containing the required information below (“Physician Statement”) upon check in for your flight if you intend to use your POC in flight. We suggest that you print and use the linked POC Use form at https://apps.hawaiianairlines.com/resources/faq/pdf/Portable-Oxygen-Concentrator-POC-Use.pdf. The form must be signed and dated within ten (10) days of your initial departure date. If you decide to provide a Physician Statement instead, it must be signed and dated by your physician within ten (10) days of your initial departure date and state all the following:
a. That you are capable of completing the flight safely, without requiring extraordinary medical assistance during flight.
b. That oxygen use is medically necessary for all or a portion of the flight(s) listed on your itinerary.
c. That you are able to operate the POC and recognize and respond appropriately to its alarms.
d. The periods of time for which use of the device will be required, i.e. during taxi, take-off, in flight, and/or landing.
e. The maximum oxygen flow rate in liters per minute for any continuous flow POC based upon an aircraft cabin pressurized to between 6,000 and 8,000 feet on a normal basis.
NOTE: In some cases, you may be required to submit to a fit-to-fly evaluation at the airport and be cleared by MedAire before you will be allowed to travel.
4. Guest Requirements for POC Use on Aircraft. You agree, understand, and represent that:
a. The POC is your responsibility.
b. We are not responsible for the physical condition or care of your device.
c. We are not responsible for providing batteries, on board power, or any medical related equipment.
d. You are prohibited from using outlets onboard the aircraft to power and/or charge any respiratory assistive device.
e. You are capable of completing the flight safely without extraordinary medical assistance.
f. You have ample charged batteries to power the POC for 150% of the scheduled duration of the flight to cover any unexpected delays, gate holds, diversions, or cancellations.
g. You are responsible to ensure that your POC is in good working condition.
h. If you are not using the POC on-board the aircraft, (i) you comply with all rules relating to carry-on baggage, and (ii) you remove and package the batteries separately from the POC unless it has at least two (2) effective protective features to prevent its accidental operation.
NOTE: If you will not be using your POC in flight, you do not need any of the documentation required by Section (B)(3) of this Rule 8.
5. Inflight Restrictions on POC Use on Aircraft. If you will be using a POC on-board our aircraft, you are subject to the following rules:
a. You are prohibited from sitting in the bulkhead row, in any aisle seat, and in any exit row.
b. During taxi, takeoff, and landing, the POC must be properly stowed under the seat in front of you or in the overhead bin.
c. If you require the use of a POC during taxi, takeoff, or landing, we may further restrict where you may sit for safety purposes.
d. Your POC may not obstruct any guest’s egress to the aisle and exits of the aircraft.
e. You may use your POC while moving about the cabin as long as the “Fasten Seat Belt” sign is not illuminated.
f. Your use of the POC must not cause interference with the electrical, navigation, or communication equipment on our aircraft.
g. You are prohibited from the use of any POC satellite conserver.
C. PRE-PLANNED OXYGEN SERVICE. We will provide in-flight supplemental oxygen only for (i) interisland travel if approved by the State of Hawaii Department of Human Services MedQuest program and (ii) travel between Pago Pago, American Samoa and Honolulu, Hawaii if approved by your LBJ Tropical Medical Center insurance provider, upon the following terms and conditions:
1. Notice. LBJ Tropical Medical Center or the State of Hawaii Department of Human Services MedQuest transport coordinator, as applicable, shall have provided us with no less than 48 hours advance written notice of your need of medical oxygen inflight as an accommodation for your air travel.
2. Clearance. You have been assessed and cleared for travel in advance, or at the airport, with MedAire.
3. Physician Approval Letter or Medical Certificate. You provide a physician approval letter or medical certificate for oxygen service, dated and signed by a medical doctor within ten (10) days of your initial departure date that provides the required oxygen flow rate, which must be not less than 2 cubic liters per minute, nor more than 6 cubic liters per minute for adults only. See Section (C)(7) below of this Rule 8 for special rules for pediatric use.
4. Charges. The non-refundable charge for supplemental oxygen is as follows (no discounts):
a. $75.00 per bottle per guest if administered with nasal cannula.
b. $175.00 per bottle per guest if administered with a mask.
5. Liability. We are not liable nor responsible for the administration of oxygen, nor are we liable for any related injury caused by the administration or lack of administration of oxygen.
6. No Oxygen Service on Codeshare Flights. No in-flight oxygen service will be provided on Codeshare Flights not operated by Hawaiian. If we do operate a Codeshare Flight on which you are traveling, you must contact us directly to make oxygen service arrangements.
7. Special Rules for Pediatric Use. Supplemental oxygen is available for pediatric use solely by the blow-by method provided that we receive a written statement from the child’s attending physician, dated within ten (10) days of the initial departure point, that the guest accompanying the child is certified or trained in the blow-by method for oxygen use, and is responsible for the administration of the prescribed blow-by oxygen. TRAVEL WILL BE DENIED IF THERE IS NO WRITTEN STATEMENT TO THAT EFFECT AT THE TIME OF CHECK IN.