Travel Agent Program

Travel Agent Policies

• Reduced Rate Policy
• Booking and Ticketing Policy
• Indirect EMD Policy
• Schedule Change Policy & Procedures
• COVID Travel Waiver Information & Authorization Codes
• Hawaiian Airlines NZ Agent's commission changes
• Hawaiian Airlines Customer Contacts reminder

Refund Policy and Procedures

• Foreign Currency Refunds
• Involuntary Refunds
• Voluntary Refunds

Debit Memos

• ADM Policy
• ADM FAQ

Request BSP Ticketing Authority

To request BSP ticketing authority on Hawaiian Airlines, please have the travel agency’s manager scan and email the following to the Hawaiian Airlines Oahu Sales Office:

• Copy of ARC/IATA appointment letter
• Letter of request on agency letterhead

Documents

• Addendum to Governing Travel Agency Agreements (GTAA)