Travel Agent Program

Travel Agent Policies

• Reduced Rate Policy
• Booking and Ticketing Policy
• Indirect EMD Policy
• Schedule Change Policy & Procedures
• Hawaiian Airlines Customer Contacts reminder

Refund Policy and Procedures

• Foreign Currency Refunds
• Involuntary Refunds
• Voluntary Refunds

Help is on the way

Get the answers you need with HA Agency Support, a new dedicated service channel for our valued travel agency partners. It's the fastest, most efficient way for agencies to receive assistance.

Contact us via HA Agency Support

Debit Memos

• ADM Policy
• ADM FAQ

Request BSP Ticketing Authority

To request BSP ticketing authority on Hawaiian Airlines, please have the travel agency’s manager scan and email the following to the Hawaiian Airlines Oahu Sales Office:

• Copy of ARC/IATA appointment letter
• Letter of request on agency letterhead

Documents

• Addendum to Governing Travel Agency Agreements (GTAA)