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Rule 3: Reservations and Ticketing
 
- Full Text
- Rule 1: Definitions
- Rule 2: Application of Tariff
- Rule 3: Schedules and Operations
- Rule 4: Claims
- Rule 5: Currency
- Rule 6: Confirmation of Reserved Space
- Rule 7: Cancellation of Reservations
- Rule 8: Tickets - General
- Rule 9: Ticket Validity
- Rule 10: Application of Fares - General
- Rule 11: Round-Trip Fares
- Rule 12: Circle-Trip Fares
- Rule 13: Stopovers
- Rule 14: Routings
- Rule 15: Minimum Fares
- Rule 16: Rerouting
- Rule 17: Returned Check Charge
- Rule 18: Checked Baggage
- Rule 19: Conditions and Charges for Acceptance of Special Items
- Rule 20: Liability and Claims
- Rule 21: Electronic Surveillance of Passengers and Baggage
- Rule 22: Acceptance of Children
- Rule 23: Refusal to Transport
- Rule 24: Emergency Situations
- Rule 24: Emergency Situations
- VALIDITY OF RESERVATION. A reservation for space on any of our flights is valid when the space is confirmed by Hawaiian or one of our reservations’ agents and entered into our electronic reservations system. Upon payment of the applicable fare, you will be issued an electronic confirmation of your confirmed reserved space and a ticket number. Please note that a confirmation code or number is separate and distinct from a ticket number. You need both a confirmed reserved space and Ticket to board our aircraft. A valid reservation may be cancelled by Hawaiian for any of the reasons set forth in Rule 4: Cancellation of Reservations.
- SURCHARGES FOR RESERVATIONS, TICKETING, AND CHANGES.
- Surcharges for Ticketing with Our Call Center or at Airport Ticket Counter. You will pay a surcharge for ticketing and ticketing changes when made through Hawaiian’s reservation call center or at one of our airport ticket counters. This surcharge is non-refundable and (i) is in addition to the fare price and any other applicable charges for ticketing, and (ii) is in addition to any change fees and fare differences for ticketing changes. The surcharge is applied at the time of ticketing and for each re-ticketing, on a per guest basis as follows:
- Hawaiian reservations call center - $25.00 for Domestic travel.
- Hawaiian ticket counter - $35.00 for Domestic travel.
- Surcharges for Ticketing Changes Made by Us for Tickets Issued by Others. We will charge you a surcharge for any requested ticket changes on our flights that you make to Tickets issued by any travel agencies, online travel agencies, or other airlines. Our reservations call center or airport ticket counters’ agents will assess a per ticket handling surcharge of $25.00, for each ticketing change, regardless of whether any portion(s) of the Ticket has been used. These ticket handling surcharges are in addition to any change fees and fare differences and are non-refundable.
- Surcharge Exception. No surcharge shall be added for any changes in ticketing due to overbooking, a change to a smaller aircraft, or a flight cancellation that prevents you from travel on your original flight.
- Surcharges for Ticketing with Our Call Center or at Airport Ticket Counter. You will pay a surcharge for ticketing and ticketing changes when made through Hawaiian’s reservation call center or at one of our airport ticket counters. This surcharge is non-refundable and (i) is in addition to the fare price and any other applicable charges for ticketing, and (ii) is in addition to any change fees and fare differences for ticketing changes. The surcharge is applied at the time of ticketing and for each re-ticketing, on a per guest basis as follows:
- OVERBOOKING. All of Hawaiian’s flights are subject to overbooking which could result in our inability to provide you with your previously confirmed reserved space for a given flight. How we deal with an overbooking situation and your rights as a guest in the event you are denied boarding in that situation can be found in Rule 22: Denied Boarding and Compensation Due to Oversales.
- MISSING RESERVATIONS. Once you obtain a valid Ticket that reflects confirmed reserved space for a specific flight and date from one of our authorized agents, your reservation is confirmed even if the record of that reservation is missing from our electronic reservations system, unless our records indicate that the reservation was cancelled after the Ticket was issued.
- FEE DETAILS. For a list of change fees and other applicable fees, please see HawaiianAirlines.com/legal/list-of-all-fees for details.