< Return to Help Center

Same Day Standby - Neighbor Island Flights

Your meeting got canceled. Or your mother showed up to babysit three hours early. Your flight to Maui’s not until this afternoon-does this mean you can hit the sands of Wailea earlier?

If you’re a Pualani Platinum or Gold member or if you’ve booked through our Corporate Web Portal, you’re in luck: You can show up at the airport and standby for an earlier Neighbor Island flight. Read on for details.

Same-day Standby: What You Need to Know


Did you know that standing by for an earlier Neighbor Island flight leaving the same day costs nothing? Here’s additional information about this benefit.

Who qualifies for same-day standby for Neighbor Island flights?

  • Pualani Platinum members
  • Pualani Gold members
  • Corporate Customers who have booked through the Corporate Web Portal

Are There Any Restrictions?


We would love to get you to your destination early, but with this benefit comes a few restrictions. You will not be able to fly same-day standby if:

  • You’ve already checked-in your baggage on your confirmed flight and/or
  • Your desired standby flight is departing in less than 30 minutes


How to Request Same-Day Standby


Are you checking in a bag? Depending on your answer, please follow the steps provided to request same day standby to a neighbor island.

Yes, I have baggage to check-in…

  1. Check-in at the customer service desk located in the airport lobby.
  2. Let the airport customer service agent know that you would like to standby for an earlier Neighbor Island flight, # ___. Make sure that your bag is tagged with your requested standby flight information.
  3. Got your request in? Now we’ll keep your original confirmed flight reservation, and add your name(s) to the standby list of the earlier flight.
  4. Head over to the standby flight’s gate.

No, I do not have baggage to check-in…

  1. Check-in for your scheduled flight using web check-in, the kiosk at the airport or with an airport customer service agent.
  2. If you checked in using our web check-in or kiosk, please visit a Hawaiian Airlines airport customer service agent before security and let them know that you would like to standby for an earlier Neighbor Island flight, #___.

    As much as we’d like to, we cannot do this at the departure gates because of limited time and resources.

    Guests checking-in at Honolulu International Airport may also go through security and notify the service podium agent by Gate 56.
  3. Got your request in? Now we’ll keep your original confirmed flight reservation, and add your name(s) to the standby list of the earlier flight.
  4. Head over to the standby flight’s gate. With luck, you’ll be on the beach in no time!
Was this answer helpful?
 
Comments that are submitted here will not be replied to. If you have a specific customer service concern or question, please click here.