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HawaiianMiles Program Updates
Updated: Dec. 7, 2022
Another year of Pualani Elite status for international members
As travel restrictions are lifted around the world, we recognize that it hasn’t been easy for international members to qualify for Pualani Gold or Pualani Platinum status over the past few years. That’s why, in the spirit of aloha, we’re extending benefits for select international Pualani Elite members through Feb. 29, 2024. You will receive an email notification by Dec. 8 if you are eligible for this status extension.
This Pualani Elite status extension for select international members is at no additional cost and will be effective automatically. All member benefits will continue to be applicable, including complimentary upgrades, priority security lines, free checked bags, early boarding and bonus HawaiianMiles on flight purchases. To review the full list of Pualani Gold and Pualani Platinum benefits, click here.
Select international members’ Pualani Platinum and Pualani Gold status will be extended through the next member year, Mar. 1, 2023, to Feb. 29, 2024. (Benefits were already extended for the current member year, Mar. 2022, to Feb. 28, 2023.)
No action is needed and if you are eligible for this status extension, you will receive an email notification by Dec. 8. Pualani Elite status will be automatically extended for select international members on Mar. 1, 2023. New Platinum upgrade certificates will be issued and are valid through Feb. 29, 2024.
Pualani Platinum members receiving a status extension will receive two upgrade certificates, valid through Feb. 29, 2024.
No, your 2022 upgrade certificates will expire Feb. 28, 2023. However, Pualani Platinum members receiving a status extension will receive two upgrade certificates, valid through Feb. 29, 2024.
Updated: Jan. 19, 2022
A new benefit for Pualani Platinum members
Effective Jan. 19, 2022, Pualani Platinum members receive complimentary access to The Plumeria Lounge and international partner lounges when traveling internationally on a ticket for Main Cabin and above. The complimentary access applies to the member and one guest.
Open daily from 8 a.m. to 6 p.m. HST in Terminal 1 of Daniel K. Inouye International Airport (HNL), The Plumeria Lounge offers complimentary food and drink, high-speed Wi-Fi, charging outlets, customer service agents and more. International partner lounges provide enhanced amenities and services in central airport locations; check for current status and hours. Typically, access to The Plumeria Lounge and our international partner lounges is reserved for international Business Class guests.
Updated: April 12, 2021
Miles no longer expire
Effective immediately, HawaiianMiles are no longer subject to activity-based expiration. So the miles earned through flights and with our HawaiianMiles Partners will remain available for members whenever they are ready to use them.
This policy is effective April 12, 2021.
No, there is no minimum amount of miles required.
Platinum Upgrade Certificates
Pualani Platinum members receive upgrade certificates that can be redeemed for complimentary one-way upgrades to First Class on North America flights or Business Class on International flights.
- Pualani Platinum members who achieved elite qualifications in 2021
- Pualani Platinum members who achieve elite qualifications in 2022
|
2021 Flight Activity |
Number of Upgrade Certificates |
|
20k miles or 30 segments flown |
2 certificates |
|
55k miles flown |
6 certificates |
|
>55k miles flown |
One certificate after every 10k, after 55k miles |
|
2022 Flight Activity |
Number of Upgrade Certificates |
|
40k miles or 60 segments flown |
2 certificates |
|
75k miles flown |
6 certificates |
|
>75k miles flown |
One certificate after every 10k, after 75k miles |
The amount of certificates required for one complimentary one-way upgrade is based on the number of flight miles earned in coach class, listed on the mileage chart.
- One (1) certificate can be redeemed for one (1) complimentary upgrade to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is less than or equal to 3,500 flight miles
- Two (2) certificates can be redeemed for one (1) complimentary upgrade to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is greater than 3,500 flight miles
How to redeem your Platinum upgrade certificates
- 30 days prior to flight departure up until 72 hours prior to departure
- Requests to redeem certificates can be made online or by phone. Login to My Trips and click on "Upgrade" or call the Pualani Reservation Line at 1-800-367-5320
- If your upgrade is successful, you will be notified by email as early as 24-hours before your flight. Please note that requets are processed 72 hours prior to departure