Keeping You Safe

Seat blocks for onboard distancing will not be extended beyond Dec. 15, 2020. Learn more about our current safety measures below.

Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business, including regularly reviewing our safety measures to align with new research as it becomes available. Recent studies from respected researchers such as the Harvard T.H. Chan School of Public Health and the Department of Defense have validated that the risk of viral transmission on board a commercial aircraft is extremely low.

At the airport

Hawaiian Airlines airport employees are trained to identify and assist people showing symptoms of illness, such as fever, nausea and respiratory issues, while minimizing the risk of exposure to themselves and others.
Face coverings
  • Hawaiian Airlines airport employees wear face masks when interacting with guests.
  • Guests are required to wear a face mask or covering that effectively covers the mouth and nose while boarding, through the duration of the flight and while deplaning at their destination. Please check local airport rules at your departure and arrival airports for specific requirements regarding face masks.
  • Masks or face coverings with vents or exhalation valves, mesh face coverings or other obviously transparent cloth coverings (excluding non-porous see-through materials like plastic) will not be considered acceptable forms of face coverings.
  • Face shields cannot be used in lieu of a face covering, but may be used in addition to an appropriate face covering.
  • Children under the age of two will be exempt from the policy.
  • Guests who are unable to wear a face covering due to a medical condition or disability will be required to complete an assessment with a medical professional via phone at the airport. We recommend arriving at the airport early with ample time to complete the assessment, as the process may take more than one hour, and your flight will not be held. Please notify one of our Guest Services Agents as soon as you are ready to complete the medical assessment. If you are unable to meet this requirement, we recommend that you reconsider your travel. Please note that any face covering exemptions apply only to travel on Hawaiian Airlines or ‘Ohana by Hawaiian.
Disinfecting common areas
  • We disinfect our common areas, such as our counters and kiosks, multiple times each day.
Hand sanitizer
  • Hand sanitizers are readily available for travelers at airports statewide and on the mainland.
  • TSA is allowing passengers to bring liquid hand sanitizer up to 12 ounces in carry-on bags until further notice.
Boarding and deplaning
  • We have modified our boarding and deplaning process to promote safe distancing between guests.
  • We are asking guests to remain seated at the gate area until their row is called to board.
  • We have placed 6-feet markers on the ground at our gates, as well as ticket counters and baggage claim areas.
  • Main Cabin guests will board from the rear of the aircraft, in groups of three to five rows at a time.
  • Guests who need special assistance, and those seated in First Class, will be able to pre-board.
  • We will also be deplaning by rows, starting from the front of the aircraft, and asking guests to remain seated until their rows are called.
  • Agents may pause boarding and deplaning as needed to prevent congestion.
Airport lounges
  • We have temporarily closed the Maui, Kauai and Hawaii Island Premier Club locations. The Plumeria Lounge and Premier Club location at Honolulu’s Daniel K. Inouye International Airport have reopened, as well as the Premier Club location at Kahului Airport in Maui.

On board our aircraft

For the health of our guests and employees, we are committed to maintaining clean and disinfected aircraft cabins, and distance between guests during the flight where possible.
Disinfecting our cabins
  • We have detailed protocols for cleaning and disinfecting our aircraft.
  • Our transpacific aircraft are thoroughly cleaned and disinfected after every flight.
  • Our neighbor island aircraft are cleaned after every flight into Honolulu and disinfected daily.
  • We pay special attention to areas that our guests frequently touch, such as seats, seatbacks, headrests, IFE monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories, among other areas within the aircraft.
  • We use electrostatic spraying to more comprehensively and evenly clean aircraft cabins with hospital-grade disinfectants, registered with the Environmental Protection Agency, that coat hidden and hard-to-reach surfaces.
  • The electrostatic treatment is applied nightly on our neighbor island aircraft, and prior to each departure from Hawaii on our transpacific aircraft.
Face coverings
  • Hawaiian Airlines flight attendants wear masks while serving guests on board our aircraft.
  • Guests are required to wear a face mask or covering that effectively covers the mouth and nose while boarding, through the duration of the flight and while deplaning at their destination. Please check local airport rules at your departure and arrival airports for specific requirements regarding face masks.
  • Masks or face coverings with vents or exhalation valves, mesh face coverings or other obviously transparent cloth coverings (excluding non-porous see-through materials like plastic) will not be considered acceptable forms of face coverings.
  • Face shields cannot be used in lieu of a face covering, but may be used in addition to an appropriate face covering.
  • Children under the age of two will be exempt from the policy.
  • Guests who are unable to wear a face covering due to a medical condition or disability will be required to complete an assessment with a medical professional via phone at the airport. We recommend arriving at the airport early with ample time to complete the assessment, as the process may take more than one hour, and your flight will not be held. Please notify one of our Guest Services Agents as soon as you are ready to complete the medical assessment. If you are unable to meet this requirement, we recommend that you reconsider your travel. Please note that any face covering exemptions apply only to travel on Hawaiian Airlines or ‘Ohana by Hawaiian.
Cabin air filtration
  • On transpacific flights, our cabin air is cleaned through high-efficiency particulate air (HEPA) filters that create a dry and essentially sterile environment, inhospitable to the growth of viruses.
  • On flights between the Islands, the air in our Boeing 717 cabins is not recirculated but instead continuously replaced with fresh, outside air controlled for temperature.

Changes to in-flight service

Our flight attendants use masks and gloves as a precautionary measure, and we have made temporary changes to our in-flight service to limit person-to-person contact.
Neighbor Island routes
  • Guests are provided with a complimentary sanitizing wipe, as supplies permit.
  • Our selection of complimentary beverages has been reduced.
  • We have temporarily suspended the sale of alcoholic beverages on board.
  • Shared newspapers are no longer available.
  • Our Neighbor Island guests can pick up individually packaged HanaHou! magazines during boarding at the gates.
North America & International
  • Guests are provided with a complimentary sanitizing wipe, as supplies permit.
  • Complimentary bottled water will be provided to each guest.
  • We have temporarily moved our First Class pre-departure beverage service to commence soon after takeoff, to limit guest removal of masks while Main Cabin guests are boarding.
  • We have temporarily reduced our selection of beverages to those that are canned or bottled, and suspended the sale of alcoholic beverages, for our North America Main Cabin guests on U.S. West Coast routes. We are only pouring beverages, including alcohol, coffee and tea, on our long-hail JFK and BOS routes.
  • For our international service, effective Nov. 1, we reintroduced hot coffee, hot tea and cold green tea as poured beverages in the Main Cabin of our Japan flights. Complimentary bottled or canned alcohol is also available for international Main Cabin guests.
  • We are providing pillows and blankets for First Class guests on North America and International flights. Pillows are currently unavailable in the Main Cabin on North America long-haul JFK and BOS flights, North America red-eye flights, and on our PPT and PPG flights.
  • Our inflight Hana Hou! Magazine is now individually packaged and available in the seat pocket on North America and International flights.
  • Shared newspapers are no longer available.
  • We have temporarily suspended Pau Hana cart sales; however guests are welcome to bring their own food on board. We also recommend that guests bring their own earbuds, as they will also not be available for purchase.
  • Meal service in First Class is delivered on one tray instead of multiple courses.
  • We have suspended hot towel service on JFK, BOS and International flights. Guests will receive a packaged wet hand towel instead.

How to protect yourself and others

The CDC continues to urge the practice of simple everyday habits to prevent the spread of COVID-19. We encourage our guests to follow their recommendations, which can be found on the CDC website.