Keeping You Safe
Our primary concern is always the health and safety of our guests and employees. In line with recommendations by leading public health authorities, we have reinforced and enhanced cleaning procedures across our business, including regularly reviewing our safety measures to align with new research as it becomes available. Recent studies from respected researchers such as the Harvard T.H. Chan School of Public Health and the Department of Defense have validated that the risk of viral transmission on board a commercial aircraft is extremely low.
At the airport
- In alignment with TSA’s Security Directive, as of April 18, 2022, face masks are now optional for our guests and employees onboard Hawaiian Airlines flights. However, please keep in mind that Auckland Airport does require that masks are worn inside the airport. For information, click here. Guests who wish to continue wearing face masks are welcome to do so.
- We disinfect our common areas, such as our counters and kiosks, multiple times each day.
- Hand sanitizers are readily available for travelers at airports statewide and on the mainland.
- TSA is allowing passengers to bring liquid hand sanitizer up to 12 ounces in carry-on bags until further notice.
On board our aircraft
- We have detailed protocols, guided by the CDC and industry research, for cleaning and disinfecting our aircraft.
- Our transpacific aircraft are thoroughly cleaned after every flight with hospital-grade, EPA- approved disinfectants that are effective against COVID-19.
- Our neighbor island aircraft are cleaned and disinfected daily.
- We pay special attention to areas that our guests frequently touch, such as seats, seatbacks, headrests, IFE monitors, tray tables, overhead bins, walls, windows and shades, as well as galleys and lavatories, among other areas within the aircraft.
- In alignment with TSA’s Security Directive, as of April 18, 2022, face masks are now optional for our guests and employees onboard Hawaiian Airlines flights. We advise travelers to stay informed and follow mask requirements that may remain in effect at their origin or arrival airports. For information on Auckland Airport's requirements, click here. Guests who wish to continue wearing face masks are welcome to do so..
- On transpacific flights, our cabin air is cleaned through high-efficiency particulate air (HEPA) filters that create a dry and essentially sterile environment, inhospitable to the growth of viruses.
- On flights between the Islands, the air in our Boeing 717 cabins is not recirculated but instead continuously replaced with fresh, outside air controlled for temperature.
Changes to in-flight service
- Shared newspapers are no longer available.
- For the safety of our guests and flight attendants, we will not be filling personal water bottles/flasks/containers.
- We are providing pillows and blankets for First Class guests on North America and International flights. Pillows are currently unavailable in the Main Cabin on North America long-haul Austin, Boston, New York flights, North America red-eye flights, and on our Papeete, Pago Pago, and International flights.
- On North America routes, the First Class appetizers and entrées are delivered on one tray instead of multiple courses. International flights now receive separate courses.
- We have suspended hot towel service on Austin, Boston, New York and all International flights. Guests will receive a packaged wet hand towel instead.